Zendesk Launches Guide- A Next Generation Knowledge Solution- to Provide Smarter Customer Service

Guide Delivers Collective Knowledge and Machine Learning Technology to Achieve Better Customer Service Outcomes SAN FRANCISCO, CA — May 2, 2017 — Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and combines it with machine learning (ML) technology to deliver a better […]