(St. Louis) – July 2, 2014 – TripAdvisor has awarded 96 Drury Hotels with the 2014 TripAdvisor® Certificate of Excellence award. The award honors hospitality excellence and is given to establishments consistently receiving outstanding reviews on TripAdvisor.
When determining Certificate of Excellence award winners, TripAdvisor uses a proprietary algorithm that takes into account review ratings, volume and recency of reviews. Honorees must maintain an overall TripAdvisor rating of at least four out of five.
“Our guests are our first priority,” said Chuck Drury, President and CEO of Drury Hotels. “We have a strong commitment to provide great value and friendly service to every guest, every day. And we are honored to have 96 Drury-branded hotels receive the TripAdvisor Certificate of Excellence award, as it was given by the critics who matter most – our guests.”
Less than 10 percent of businesses on the TripAdvisor website received a Certificate of Excellence this year. And 85 percent of Drury-branded hotels met or exceeded this level of customer-rated performance for 2014. Many Drury hotels are rated as one of the top 5 hotels in their respective city, earning higher marks than many boutique and luxury brands.
“TripAdvisor is pleased to honor exceptional hospitality businesses for consistent excellence,” said Marc Charron, president of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travelers a great customer experience.”
About Drury Hotels Company
Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 130 hotels in 21 states. Founded in 1973, Drury Hotels Company has been named “Highest in Guest Satisfaction Among Mid-Scale Hotel Chains” by J.D. Power for eight consecutive years. Brands include Drury Inn & Suites®, Drury Inn®, Drury Plaza Hotel®, Drury Suites®, Pear Tree Inn by Drury®, as well as other hotels in the mid-priced hotel segment. Drury Hotels continues to provide exceptional value for business and leisure travelers with its many free amenities – The Extras Aren’t Extra®. For more information visit www.druryhotels.com or call 1-800-DRURYINN. Join the conversation on Twitter @druryhotels or on Facebook.
TripAdvisor® is the world’s largest travel site*, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, reaching nearly 260 million unique monthly visitors**, and more than 150 million reviews and opinions covering more than 4 million accommodations, restaurants and attractions. The sites operate in 39 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.
*Source: comScore Media Metrix for TripAdvisor Sites, worldwide, Q1 2014
**Source: Google Analytics, average monthly unique users, Q1 2014; does not include traffic to daodao.com
SOURCE: Drury Hotels